Information Technology Service Management (ITSM)

Description

ITSM that is easy to use and smart. Seriously.
With cloud-based IT Service Management software, you can simplify daily IT tasks, better connect with employees, and help drive your business productivity. Information Technology Service Management (ITSM) is a collection of IT management processes that enable your organization to design, deliver, support, and manage IT services. Organizations that implement an ITSM strategy view IT as a service provider that focuses on delivering quality services to their businesses and employees. ITSM is no longer the domain of just large enterprises. Businesses of all sizes increasingly depend on technology to achieve optimal levels of productivity and efficiency, and drive business outcomes and success. Robust ITSM software can help your organization align IT services with business needs while also providing value to your internal customers?employees. SolarWinds ITSM solutions help you deliver exceptional service every day.

Key Features:

• Streamlined Communication for Service Delivery: Do away with long and misguided email chains between requesters and service providers.
• Save Time and Money: Provide solutions as quickly as possible so employees can get back to business.
• Unified Platform for Seamless Employee Experience: Connect employees to solutions from any department.
• Work Smarter, Not Harder: Create a better employee experience and more efficient service delivery with artificial intelligence, workflow and ticket automations, and flexible service desk engagement methods like live chat and mobile.
• 360-Degree View of Service Data: Create harmony in a sea of dissonant data. Use a single platform to track every IT asset, connecting them with incidents, changes, users, and services that affect your organization.