Description
Browser-based help desk – NetSupport ServiceDesk
Technology plays a vital part in any organisation’s success and, at the heart of any reliable and effective IT environment, is the helpdesk.
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.
Key Features:
- Incident management
- Change management
- User management
- Problem management
- Service level management
- Review current status in real time
- Customisable, multi-lingual interface
- Real-time management reports
- Pre-populated solutions database
- Automated incoming/outgoing email processing
- Automated assignment to escalation processes
- Attach, store and associate files to an incident
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